Accessibility

We want everyone to be able to use this website and our services, including people who use a keyboard instead of a mouse, a screen reader, screen magnification, voice control or a phone. If anything gets in your way, we want to help you another way, and we treat that as a priority.

Our target is the Web Content Accessibility Guidelines (WCAG) 2.2 at level AA. It is a target, not a certification: we have not yet confirmed that the website meets it in full, so we don't claim that it does. We check the site as we build it and fix problems as we find them.

We test every public page with automated accessibility tools at phone, tablet and desktop sizes, and we go through each request form from start to finish using only a keyboard, including how errors are shown and announced. We also check how pages behave with enlarged text and wider text spacing.

Automated tools find only some kinds of problem, so passing them doesn't mean every part of the site is accessible.

• Every form field has a visible label. If something needs fixing, we say what and where, next to the field and in a summary at the top, and we keep what you've already entered.
• Images that carry information have text descriptions; decorative images are hidden from screen readers.
• You never have to upload a file: photos are optional, and a quote can be described line by line instead of sending a schedule.
• You don't have to use a form at all. See Getting help another way below.

We know about these issues:

• We have not yet finished checking the website with screen readers and other assistive technology.
• Some text doesn't grow when you increase only the text size in your browser's settings. Zooming the whole page works.
• The staff content editor, which visitors never see, has accessibility issues inside the third-party software it is built on.

If something doesn't work for you, or you need information in another format, please tell us in the way that suits you best:

• by email to info@kwlighting.com;
• by phone on (650) 592-2780;
• by post to KW Lighting, 425 Harbor Blvd, Suite C, Belmont, CA 94002;
• in person at the studio, during the opening hours on our Contact page;
• in writing, in the notes of a repair, consultation or trade account request.

Someone else, such as a family member or support worker, can contact us for you. Please tell us the page and what went wrong. If none of these ways works for you, tell us what would, and we'll work with you to find another way.

• We aim to acknowledge your message within five business days, not counting weekends and public holidays.
• If you can't get something you need from us because of a barrier, we first help you get it another way, for example by phone, by email or in person, and we do that as soon as we can.
• Fixing the website itself can take longer. We can't promise a date for a technical fix, but we'll tell you what we're doing about it.
• When the studio is closed for a holiday or vacation, we post a notice on this website with the date we expect to be back. A closure doesn't change any duty we have under the law.

There is a step-free route from outside into the customer area of the studio. We haven't assessed every part of the building, so if you need help getting to or around the studio, please let us know before you visit and tell us what would help. If a visit isn't practical, you can choose a consultation at your place or by video, and repair requests can start online, with or without photos.

We review this statement when the website changes significantly. The date and version at the top of this page show when it was last updated.